Shipping Information

Dispatch Guarantee

To get your games on the table as soon as we can, we strive to process all our orders as quickly as possible.
  •  Same business day dispatch on all orders placed before 10 am (AEST). Orders placed later in the day may still be dispatched the same day but is not guaranteed.
  •  Otherwise, your order will be dispatch the next business day.

Exceptions to the guarantee include pre-orders and back-ordering out of stock items.

Australian Deliveries

Free Local Delivery

Typically arrives the same business day when ordered before 10 am (AEST). Otherwise, delivery will be the next business day.

Free Local Delivery Conditions

Free local delivery will only be displayed and the cart and available for delivery addresses with the following postcodes:

  • 2109
  • 2112
  • 2113
  • 2114
  • 2115
  • 2116
  • 2117
  • 2118
  • 2119
  • 2120
  • 2121
  • 2122
  • 2125
  • 2128
  • 2151
  • 2153

Flat-Rate Shipping

Our flat-rate shipping option is sent via Australia Post Regular Post the majority of the time. Larger items may be sent via a courier or alternate parcel delivery service that may or may not require a signature on delivery or leave at doorstep options. For an estimate on delivery time, please refer to the Australia Post Regular Post delivery times below.

*Very large items may be excluded from our flat rate shipping option, please check the list by clicking below:

Australia Post Regular Post

Destination State
Handling Time (Business Days)
Estimated Transit (Business Days)
NSW
0 - 1
2 - 4
ACT
0 - 1
2 - 4
QLD
0 - 1
3 - 5
VIC
0 - 1
4 - 6
SA
0 - 1
5 - 7
WA
0 - 1
6 - 9
TAS
0 - 1
5 - 7
NT
0 - 1
8 - 11

For up-to-date estimates, please click here.

Australia Post Express Post

Destination State
Handling Time (Business Days)
Estimated Transit (Business Days)
NSW
0 - 1
1 - 2
ACT
0 - 1
1 - 2
QLD
0 - 1
2 - 3
VIC
0 - 1
2 - 3
SA
0 - 1
2 - 3
WA
0 - 1
2 - 4
TAS
0 - 1
2 - 4
NT
0 - 1
3 - 6

For up-to-date estimates, please click here.

Australia Post alternative delivery addresses

Not going to be home? Get your parcels quicker with an Australia Post Pickup Point. Send your online shopping directly to more than 7,500 Pickup Points across Australia. Like a Post Office, a free Parcel Locker or a get a PO Box.

New Zealand Deliveries

  • International Standard typically arrives within 9 to 16 business days from the purchase date. For up-to-date estimates, please click here.
  • International Express typically arrives within 7 to 13 business days from the purchase date. For up-to-date estimates, please click here.
  • International Couriertypically arrives within 2 to 4 business days from the purchase date. For up-to-date estimates, please click here.

Order Tracking

All BoardGameSupply orders are supplied with a tracking number to help you keep track of your delivery. You will receive your order tracking number in an email notification once your order has been dispatch.

To track your order you can click on the tracking number in the dispatch email notification or by using the order tracking form.

 

Haven’t Received Your Order?

If you haven’t received your order, you may check the status and tracking of your order here. If you believe there is an issue with the delivery, please contact our customer service team here within 14 days so that we may assist you in the locating of your order.

Order Tracking Form

Your order also may not have been shipped yet if you have ordered a pre-order product as part of your BoardGameSupply order if it is before the pre-order products release date.