Shipping Information
Last update 8/12/2024
Christmas Delivery
To have the best chance of orders arriving in time for Christmas, please order by the following dates below:
Sending to
Regular Post or Flat Rate
Express Post
Within Australia (except WA, TAS & NT)
18th December
20th December
WA, TAS & NT
13th December
18th December
Dispatch Guarantee
To get your games on the table as soon as possible, we strive to process all our orders as quickly as possible.
- Same or next business day dispatch on all orders placed before 9 am (AEST). Orders placed later in the day may still be dispatched the same or next business day but are not guaranteed.
- Otherwise, your order will be dispatched in 2-3 business days.
Exceptions to the guarantee include:
- Pre-orders and back-orders.
- All merchandise products.
- Orders paid for with eCheque or payments subject to a security hold or payment hold with the third-party payment gateway or service.
- Natural disasters, severe weather events or disruptions with third-party delivery services
On the rare occasion that there is an issue with dispatching your order, we will attempt to contact you on the phone number provided on your order or by email ASAP.
Australian Deliveries
Free Local Delivery (Discontinued as of 16th June 2022)
Due to a move in operations, free local delivery will be discontinued as of 16th June 2022. The free local delivery service may return in the future.
Flat-Rate Shipping
Our flat-rate shipping option is sent via Australia Post Regular Post the majority of the time. Larger items or orders may be sent via a courier or alternate parcel delivery service that may or may not require a signature on delivery or leave at doorstep options. For an estimate on delivery time, please refer to the Australia Post Regular Post delivery times below.
*Very large items may be excluded from our flat rate shipping option, please check the list by clicking below:
Australia Post Regular Post
Destination State
Handling Time (Business Days)
Estimated Transit (Business Days)
NSW
0 - 1
2 - 4
ACT
0 - 1
2 - 4
QLD
0 - 1
3 - 5
VIC
0 - 1
4 - 6
SA
0 - 1
5 - 7
WA
0 - 1
6 - 9
TAS
0 - 1
5 - 7
NT
0 - 1
8 - 11
For up-to-date estimates, please click here.
Australia Post Express Post
Destination State
Handling Time (Business Days)
Estimated Transit (Business Days)
NSW
0 - 1
1 - 2
ACT
0 - 1
1 - 2
QLD
0 - 1
2 - 3
VIC
0 - 1
2 - 3
SA
0 - 1
2 - 3
WA
0 - 1
2 - 4
TAS
0 - 1
2 - 4
NT
0 - 1
3 - 6
For up-to-date estimates, please click here.
Australia Post alternative delivery addresses
Not going to be home? Get your parcels quicker with an Australia Post Pickup Point. Send your online shopping directly to more than 7,500 Pickup Points across Australia. Like a Post Office, a free Parcel Locker or a get a PO Box.
New Zealand Deliveries
- International Standard typically arrives within 9 to 16 business days from the purchase date. For up-to-date estimates, please click here.
- International Express typically arrives within 7 to 13 business days from the purchase date. For up-to-date estimates, please click here.
- International Couriertypically arrives within 2 to 4 business days from the purchase date. For up-to-date estimates, please click here.
Order Tracking
All BoardGameSupply orders are supplied with a tracking number to help you keep track of your delivery. You will receive your order tracking number in an email notification once your order has been dispatch.
To track your order you can click on the tracking number in the dispatch email notification or by using the order tracking form.
Haven’t Received Your Order?
If you haven’t received your order, you may check the status and tracking of your order here. If you believe there is an issue with the delivery, please contact our customer service team here within 14 days so that we may assist you in the locating of your order.
Your order also may not have been shipped yet if you have ordered a pre-order product as part of your BoardGameSupply order if it is before the pre-order products release date.
